Terms of service

Terms of Service

Last Updated: 09 Sep 2026

Welcome to NACIA. These Terms of Service govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

Business Name: NACIA
Business Address: Ram Nagar, Babail Road, Panipat, Haryana – 132103, India
Contact Email: Support@thenacia.com
Contact Number: 8000081679
Website: www.thenacia.com

1. Account Terms

You may be required to provide certain information when placing an order or creating an account on our website. You agree that the information you provide is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account information and for all activities carried out through your account. NACIA reserves the right to suspend or terminate accounts where we reasonably believe that the account has been used fraudulently, unlawfully, or in violation of these Terms.

You must be at least [18] years old, or use the website under the supervision and consent of a parent or legal guardian where applicable.

2. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, offers, and product availability may change at any time without prior notice. Any applicable taxes, shipping charges, or other fees will be displayed during the checkout process where applicable.

We accept the payment methods displayed on our website, which may include credit/debit cards, UPI, net banking, wallets, cash on delivery, or other payment options made available through our payment partners.

By submitting an order, you confirm that the payment information provided by you is valid and that you are authorized to use the selected payment method.

If a payment is declined, reversed, disputed, or otherwise not successfully completed, NACIA may cancel or place the order on hold until payment is successfully verified.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials, and other product information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen settings. Products that are handmade, printed, upholstered, or manufactured in batches may also have minor variations in colour, texture, pattern, or finish.

Such reasonable variations will not necessarily be considered product defects.

If you receive a product that is materially different from the description or has a manufacturing defect, please contact us according to our Returns and Refunds policy.

4. Order Acceptance

Placing an order on our website does not automatically guarantee acceptance of the order.

After you place an order, you may receive an order confirmation acknowledging that we have received your request. NACIA reserves the right to accept, reject, cancel, or limit an order for reasons including product availability, pricing errors, suspected fraud, incorrect customer information, shipping restrictions, or other legitimate business reasons.

If we cancel an order after payment has been received, the eligible amount will be refunded to the original payment method or through another appropriate method.

We may also contact you to verify your order or information before processing it.

5. Shipping and Delivery

We aim to dispatch orders within the estimated processing time displayed on the product page or at checkout.

Delivery timelines are estimates and may vary due to factors such as courier delays, weather conditions, public holidays, remote locations, incorrect addresses, logistics disruptions, or circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete shipping address and contact information. NACIA will not be responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

Once an order has been handed over to the shipping carrier, tracking information may be provided where available.

If an order is returned to us because of an incorrect address, repeated delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges or other applicable conditions may apply.

6. Returns and Refunds

We want you to be satisfied with your NACIA purchase. Returns, replacements, exchanges, and refunds are subject to our applicable Return & Refund Policy.

Where eligible, customers must submit a return or replacement request within 2 days of delivery.

Products may need to meet certain conditions to qualify for a return, including being unused, undamaged, and returned with original packaging, tags, accessories, and other materials where applicable.

Certain products may be non-returnable or subject to special return conditions, including products that are customized, made-to-order, used, damaged after delivery, or otherwise identified as non-returnable on the product page.

For damaged, defective, or incorrect products, customers should contact us at support@thenacia.com with the order details and relevant photographs/videos within 2 days of delivery.

Once a return is received and inspected, NACIA will determine whether the product qualifies for a refund, replacement, or other applicable resolution.

Approved refunds will generally be processed through the original payment method or another appropriate payment method. The time taken for the refund to appear in your account may depend on the payment provider or financial institution.

7. Prohibited Uses

You agree not to use our website or services for any unlawful or unauthorized purpose.

You must not:

  • Violate any applicable Indian law, regulation, or legal requirement.

  • Use the website for fraudulent or deceptive activities.

  • Provide false, misleading, or fraudulent information.

  • Attempt to interfere with or compromise the security of our website.

  • Attempt to gain unauthorized access to our systems, accounts, or data.

  • Copy, reproduce, distribute, or commercially exploit our website content without permission.

  • Upload or transmit malicious software, viruses, or harmful code.

  • Use automated systems to scrape, copy, or collect website content without authorization.

  • Abuse promotional offers, discounts, refunds, returns, or other services.

  • Use our products, website, or services in a manner that infringes the rights of NACIA or any third party.

NACIA reserves the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

8. Intellectual Property

All content available on this website, including brand names, logos, photographs, product images, graphics, text, designs, and other materials, is owned by or licensed to NACIA unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

9. Limitation of Liability

To the maximum extent permitted under applicable law, NACIA will not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of our website or products.

NACIA is not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, government actions, technical failures, strikes, public emergencies, or other force majeure events.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable Indian law, including applicable consumer protection laws.

10. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal rights available to customers, any dispute arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts located in Panipat, Haryana, India.

Nothing in this clause is intended to restrict any statutory rights or remedies available to consumers under applicable Indian law.

11. Changes to These Terms

NACIA may update or modify these Terms of Service from time to time. Changes will become effective when the updated Terms are posted on our website, unless otherwise stated.

We encourage customers to review this page periodically to remain informed about our current Terms.

12. Contact Us

If you have questions regarding these Terms of Service, an order, or any of our policies, please contact us:

NACIA
Ram Nagar, Babail Road
Panipat, Haryana – 132103
India

Email: support@thenacia.com
Phone: 8000081679
Business Hours: 9:00 AM - 7PM

Thank you for choosing NACIA.