Legal notice

Legal Notice

Last Updated: 09 Sep 2026

This Legal Notice applies to your access to and use of the NACIA website, including its content, product listings, services, and related online facilities.

By accessing or using this website, you acknowledge that you have read this Legal Notice and agree to use the website in accordance with applicable laws and the policies published by NACIA. If you do not agree with these terms, please discontinue use of the website.

This Legal Notice should be read together with NACIA's Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy. In the event of any inconsistency, applicable law shall prevail to the extent required.

1. Business Information

Business Name: NACIA
Business Address: Ram Nagar, Babail Road, Panipat, Haryana – 132103, India
Email: support@thenacia.com
Phone: 8000081679
Business Hours: 9:00 AM – 7:00 PM
Website: www.thenacia.com

2. Website Information and Accuracy

NACIA makes reasonable efforts to present accurate and current information on this website. However, information may occasionally contain typographical errors, inaccuracies, omissions, or outdated information.

This may include information relating to product descriptions, dimensions, colours, materials, photographs, specifications, pricing, availability, promotional offers, delivery estimates, and other website content.

NACIA reserves the right to correct, update, modify, or remove website information at any time, including after information has been published.

Product photographs are provided for representation purposes. Actual product appearance, including colour, texture, pattern, finish, or minor dimensions, may vary due to photography, screen settings, lighting, manufacturing processes, material characteristics, or reasonable batch-to-batch variations.

Nothing in this section is intended to exclude or limit any rights or remedies available to consumers under applicable Indian law.

3. Product Information

NACIA endeavours to provide sufficient information to enable customers to make informed purchasing decisions.

Customers are encouraged to carefully review the product description, specifications, dimensions, images, availability, applicable return conditions, and other information before placing an order.

Where a product has specific care, installation, usage, or maintenance instructions, customers should follow those instructions.

If a product is received damaged, defective, incorrect, or materially different from what was ordered, the customer may contact NACIA in accordance with the applicable Return & Refund Policy and applicable law.

4. Pricing, Offers and Availability

Product prices are displayed in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotional offers, product availability, and other commercial terms may be changed or withdrawn from time to time.

NACIA may correct genuine pricing, listing, typographical, technical, or inventory errors. Where an error materially affects an order, NACIA may take appropriate action in accordance with applicable law and may contact the customer where reasonably practicable.

Promotional offers may be subject to additional terms and conditions.

5. Order Acceptance

Placing an order through the website constitutes an offer by the customer to purchase the selected product(s), subject to applicable terms.

An automated order acknowledgement or confirmation of receipt does not necessarily constitute final acceptance of the order.

NACIA may decline, cancel, or limit an order where reasonably necessary, including because of product unavailability, an apparent pricing or listing error, suspected fraudulent activity, incomplete or inaccurate information, serviceability restrictions, or other legitimate reasons.

Where payment has already been received for an order that NACIA cancels, any amount properly refundable to the customer will be processed in accordance with the applicable policy and law.

6. Intellectual Property

Unless otherwise indicated, the NACIA name, logo, trademarks, product photographs, graphics, text, designs, website content, layout, and other materials available on this website are owned by NACIA or are used by NACIA with appropriate rights or permissions.

Nothing on this website grants any person a licence or other right to use NACIA's intellectual property except as expressly permitted in writing or by applicable law.

Unauthorised copying, reproduction, modification, distribution, publication, transmission, or commercial exploitation of website content may constitute an infringement of applicable rights.

7. Third-Party Services and Links

NACIA may use or link to third-party services, including payment providers, courier and logistics providers, technology providers, analytics services, and other service providers.

Third-party services may operate under their own terms, conditions, and privacy policies.

NACIA does not control and, to the extent permitted by applicable law, is not responsible for the independent policies, content, availability, security, or practices of third-party websites or services.

The inclusion of a third-party link does not necessarily constitute an endorsement or recommendation by NACIA.

8. Shipping and Delivery

NACIA generally aims to process orders within 1–2 business days, subject to product availability, payment confirmation, and other applicable circumstances.

Estimated delivery after dispatch is generally 4–6 business days, depending on the delivery location and courier serviceability.

These are estimates rather than unconditional guarantees. Delivery may be affected by courier operations, weather, public holidays, transportation disruptions, incorrect addresses, remote locations, unusually high order volumes, governmental restrictions, or other circumstances beyond NACIA's reasonable control.

Tracking information may take approximately 24–48 hrs after dispatch to become active.

For complete information, customers should refer to the NACIA Shipping Policy.

9. Returns, Refunds and Consumer Rights

Returns, replacements, exchanges, and refunds are handled in accordance with NACIA's Return & Refund Policy, the applicable product-specific terms, and applicable Indian law.

The current general return-request period stated by NACIA is 2 days from delivery, subject to the eligibility conditions described in the applicable policy.

For damaged, defective, or incorrect products, customers should contact support@thenacia.com as soon as reasonably possible and provide the requested order information and supporting photographs or videos.

Nothing in this Legal Notice, or in any other NACIA policy, is intended to unlawfully restrict, exclude, or waive any mandatory consumer rights, statutory remedies, warranties, or protections available under applicable law.

10. Website Availability and Technical Issues

NACIA does not represent or warrant that the website will always be available, uninterrupted, secure, or free from errors or technical defects.

Website access may occasionally be suspended, restricted, modified, or interrupted for maintenance, upgrades, technical issues, security reasons, operational requirements, or circumstances beyond NACIA's reasonable control.

NACIA will make reasonable efforts to restore normal website operation where practicable.

11. Prohibited and Unauthorised Use

You must not use the website in a manner that violates applicable law or infringes the rights of NACIA or any third party.

Prohibited activities include, where applicable:

  • Attempting unauthorised access to the website, accounts, systems, or databases.

  • Circumventing or interfering with security features.

  • Introducing viruses, malware, malicious code, or harmful material.

  • Using the website for fraudulent or deceptive purposes.

  • Providing materially false or misleading information.

  • Unauthorised copying, scraping, harvesting, or commercial use of website content.

  • Interfering with the normal operation or availability of the website.

  • Abusing returns, refunds, promotional offers, payment systems, or other services.

  • Using the website for any unlawful purpose.

NACIA may take reasonable steps to protect its website, customers, business, and legal rights where misuse is suspected.

12. Limitation of Liability

To the maximum extent permitted by applicable law, NACIA shall not be liable for losses or damages that are indirect, incidental, special, consequential, or otherwise not reasonably foreseeable arising from the use of the website or services.

NACIA shall not be responsible for failure or delay caused by circumstances reasonably beyond its control, including natural disasters, severe weather, government actions, public emergencies, transportation disruptions, courier failures, technical outages, or similar events.

However, nothing in this Legal Notice is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable Indian law.

In particular, this Legal Notice does not limit any mandatory consumer protection rights or remedies available to a customer.

13. Privacy

Personal information submitted through the NACIA website may be collected, used, stored, and processed for purposes such as order fulfilment, payment processing, delivery, customer support, fraud prevention, website operation, and other legitimate purposes described in our Privacy Policy.

Please review the NACIA Privacy Policy for information regarding the handling of personal data.

14. Governing Law and Jurisdiction

This Legal Notice shall be governed by and interpreted in accordance with the laws of India, subject to any mandatory legal provisions applicable to the customer.

Subject to applicable law, disputes relating to this website or NACIA's services may be brought before the competent courts having jurisdiction in Panipat, Haryana, India.

Nothing in this jurisdiction clause is intended to deprive a consumer of any statutory right to approach a forum, authority, or court that has jurisdiction under applicable Indian consumer protection or other mandatory laws.

15. Changes to This Legal Notice

NACIA may revise this Legal Notice from time to time to reflect changes in our business, website, services, legal requirements, or operational practices.

The revised version will be published on this page with an updated Last Updated date.

Your continued use of the website after an updated Legal Notice is published may constitute acceptance of the revised provisions to the extent permitted by applicable law.

16. Contact Information

For questions, complaints, or requests relating to this Legal Notice, please contact:

NACIA
Ram Nagar, Babail Road
Panipat, Haryana – 132103
India

Email: support@thenacia.com
Phone: 8000081679
Business Hours: 9:00 AM – 7:00 PM

For order-related complaints, please include your Order ID, registered contact details, and a clear description of the issue so that NACIA can review the matter efficiently.