Shipping Policy

Last Updated: 09 Sep 2026

At NACIA, we are committed to getting your order delivered safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Business Name: NACIA
Business Address: Ram Nagar, Babail Road, Panipat, Haryana – 132103, India
Email: support@thenacia.com
Phone: 8000081679
Business Hours: 9:00 AM – 7:00 PM

1. Shipping Methods

We currently offer shipping through trusted courier and logistics partners across India.

Depending on your location and the products ordered, your order may be shipped using:

• Standard Shipping

• Express Shipping, where available

• Other courier services selected by NACIA based on serviceability and delivery requirements

The available shipping method for your order will be displayed during checkout where applicable.

2. Order Processing Time

Orders are generally processed and prepared for dispatch within 1–2 business days after the order is successfully placed and payment is confirmed.

Orders placed on Sundays, public holidays, or during special sale periods may require additional processing time.

Customized, made-to-order, or specially prepared products may require additional processing time, which will be communicated on the product page or at the time of purchase.

3. Delivery Timeframe

After your order has been dispatched, the estimated delivery time is generally:

[4–6 BUSINESS DAYS], depending on your delivery location.

Delivery times may vary according to the destination, courier serviceability, weather conditions, public holidays, peak-season demand, and other circumstances beyond our reasonable control.

Remote and difficult-to-service locations may require additional delivery time.

The estimated delivery date shown during checkout or through tracking should be considered an estimate and not a guaranteed delivery date unless specifically stated otherwise.

4. Shipping Costs

Shipping charges may vary depending on the order value, product size/weight, delivery location, and shipping method.

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Standard Shipping: Depend on Location 
Express Shipping: Depend on Location

From time to time, NACIA may offer free shipping, promotional shipping rates, or other delivery offers. Such offers may be subject to specific terms and conditions.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication methods.

You can use the tracking details provided to check the current status of your shipment.

Please allow 24–48 hrs after dispatch for tracking information to become active in the courier's system.

If tracking information does not update for an extended period, please contact us at support@thenacia.com with your Order ID.

6. Delivery Issues and Delays

Although we work with reliable delivery partners, occasional delays may occur due to circumstances beyond our control, including:

• Courier or logistics delays

• Weather conditions

• Natural disasters

• Public holidays

• High order volumes

• Transportation disruptions

• Incorrect or incomplete shipping addresses

• Remote or non-serviceable locations

• Customer unavailability

• Government or regulatory restrictions

If your order is delayed, please check the tracking information first. If you need further assistance, contact us at support@thenacia.com.

NACIA will make reasonable efforts to assist with delivery issues but cannot guarantee delivery dates affected by circumstances beyond our reasonable control.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including the correct:

• Name

• House/Flat Number

• Street/Area

• City

• State

• PIN Code

• Contact Number

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery where available.

8. Failed or Refused Delivery

If a customer is unavailable to receive the shipment, the courier may make additional delivery attempts according to its standard procedures.

If an order is returned to NACIA because of repeated delivery failure, refusal to accept the shipment, incorrect address, or other reasons attributable to the customer, we may contact the customer regarding re-shipping or other available options.

Additional shipping charges may apply for re-shipping.

9. Damaged Packages

If your package appears visibly damaged at the time of delivery, please inspect the product as soon as possible.

If the product inside is damaged, defective, or incorrect, please contact support@thenacia.com** within 2 days of delivery** and provide your Order ID along with clear photographs/videos of the product and packaging.

Please retain the original packaging and shipping label until your complaint has been reviewed.

For more information, please refer to our Return & Refund Policy.

10. International Shipping

** WE CURRENTLY DO NOT OFFER INTERNATIONAL SHIPPING**

If international shipping is available, delivery times and shipping charges will depend on the destination country, package size/weight, shipping method, customs requirements, and applicable carrier charges.

International customers may be responsible for customs duties, import taxes, local taxes, or other charges imposed by the destination country.

Such charges are generally the responsibility of the customer unless otherwise stated by NACIA.

International deliveries may also be subject to customs clearance delays that are outside NACIA's control.

11. Contact Us

For questions regarding shipping, delivery, or tracking, please contact us:

NACIA
Ram Nagar, Babail Road
Panipat, Haryana – 132103
India

Email: support@thenacia.com
Phone: 8000081679
Business Hours: 9:00 AM – 7:00 PM

Please include your Order ID when contacting us about an existing order so that we can assist you more quickly.

NACIA reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page with the updated date.