Refund policy

Return & Refund Policy

Last Updated: 09 Sep 2026

At NACIA, we want you to be happy with your purchase. If you receive a product that is eligible for return, defective, damaged, or incorrect, we are here to help.

Business Name: NACIA
Business Address: Ram Nagar, Babail Road, Panipat, Haryana – 132103, India
Email: support@thenacia.com
Phone: 8000081679
Business Hours: 9:00 AM – 7:00 PM

1. Return Eligibility

To be eligible for a return, the product must generally meet the following conditions:

  • The return request must be raised within 2 days of delivery.

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, tags, accessories, and other included materials, where applicable.

  • The product must not have been damaged due to misuse, improper handling, washing, alteration, or normal wear and tear.

  • Proof of purchase or order details may be required.

  • Certain products may have additional return conditions mentioned on the product page.

NACIA reserves the right to inspect returned products before approving a return, replacement, exchange, or refund.

2. Return Timeframe

Customers must contact us within 2 days from the date of delivery to request a return, replacement, or report a damaged/defective product.

To initiate a return, contact us at support@thenacia.com with:

  • Order ID

  • Customer name

  • Product details

  • Reason for return

  • Photographs/videos of the product, where applicable

Requests submitted after the applicable return period may not be accepted unless required by applicable law.

3. Refund Process & Timing

Once we receive the returned product, it will be inspected to verify that it meets our return conditions.

If the return is approved, the eligible refund will be initiated through the original payment method or another appropriate payment method.

Refund processing will generally begin within 24–48 hrs after the return has been received and approved by NACIA. The actual time for the amount to appear in your bank account, card, UPI account, or other payment method may depend on your payment provider or financial institution.

If a returned product does not meet the applicable return conditions, NACIA may reject the return or refund request.

4. Exchange & Replacement

Where available, NACIA may offer an exchange or replacement for an eligible product.

An exchange or replacement may be provided in cases such as:

  • Wrong product received

  • Damaged product received

  • Manufacturing defect

  • Product materially different from the ordered product

Exchange or replacement is subject to product availability. If the same product is unavailable, NACIA may offer another appropriate resolution, including a refund where applicable.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us at support@thenacia.com within 2 days of delivery.

Please provide clear photographs and/or videos showing:

  • The product received

  • The damaged or defective area

  • The packaging, shipping label, and outer packaging where relevant

  • Your Order ID

Do not dispose of the product or original packaging until your request has been reviewed.

After reviewing the information, NACIA may arrange a replacement, exchange, return, refund, or another appropriate resolution depending on the circumstances.

6. Non-Returnable Items

Unless otherwise required by applicable law, the following products may not be eligible for return:

  • Customized or personalized products

  • Made-to-order products

  • Products specifically identified as non-returnable on the product page

  • Products that have been used, washed, altered, repaired, or damaged after delivery

  • Products damaged due to misuse or improper handling

  • Products returned without original packaging or included accessories where these are required for the return

Please check the product page before placing your order for any product-specific return conditions.

7. Return Shipping Costs

For approved returns resulting from a damaged, defective, or incorrect product, NACIA may arrange or bear the applicable return shipping cost, subject to verification.

For returns due to change of mind, incorrect product selection, size preference, colour preference, or other reasons not attributable to NACIA, return shipping charges may be the responsibility of the customer, where a return is permitted.

Any applicable return shipping charges or deductions will be communicated to the customer before processing the return where reasonably possible.

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

If an order has already been processed, dispatched, or shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.

Any eligible refund for a successfully cancelled prepaid order will be processed through the original payment method or another appropriate payment method.

9. Contact Us

For return, refund, exchange, replacement, or damaged-product assistance, please contact:

NACIA
Ram Nagar, Babail Road
Panipat, Haryana – 132103
India

Email: support@thenacia.com
Phone: 8000081679
Business Hours: 9:00 AM – 7:00 PM

Please include your Order ID in your communication so that we can assist you as quickly as possible.

NACIA reserves the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated date.